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CONTACT ELSEVIER HEALTH

Contact our Customer Services

For Book Customers

Telephone: +44 (0)1865 844 640 
(Hours: Monday through Friday from 8:00am to 5:00pm GMT Time)
Mail: Books Customer Services, Elsevier Limited, The Boulevard, Langford Lane, Kidlington, Oxford, OX5 1GB United Kingdom
Fax: +44 (0)1865 843 912

For Journal Customers

Telephone: + 44 (0) 1865 843434
(Hours: Monday through Friday from 8:00am to 5:00pm GMT Time)
Email: [email protected]
Mail: Journals Customer Services, Elsevier Limited, The Boulevard, Langford Lane, Kidlington, Oxford, OX5 1GB United Kingdom
Fax: + 44 (0) 1865 843912

For e-Books Support

Telephone contact numbers for e-book support:

For

Country code

With country code

In country number

UK

+ 44

441865 844 640

01865 844 640

FRANCE

+ 33

33157324811

0157324811

GERMANY

+ 49

4969380789872

069380789872

For all other countries please use 00 44 1865 844 640


How to Order

Ordering online is easy and secure. Just follow the steps below:

  1. Search our website by Author, Title, ISBN or ISSN
  2. Find the product(s) you want to buy and click ‘Add to Basket’
  3. Click on ‘Checkout’ and then complete the four simple steps to finish
  4. We will send you an email confirmation of your order

Unable to Place Your Order?

If you are unable to place your order online please contact us via telephone. For your protection, we do not accept any credit card information or other confidential or sensitive information by email.

Country Selection

If your country does not appear on the drop down menu on the My Basketpage, please check you have selected the correct region from the top left menu.

UK region contains the following countries:

EU (Europe) region contains the following countries:

MEA (Middle East and Africa) region contains the following countries:

If your country is not listed above please contact customer services.

VAT Exemption

If you are eligible for VAT exemption please contact customer services before placing your order.


Pricing Policy

Books

  • Book prices are quoted in either British Pounds, Euro or US Dollars depending on your location and are subject to change without notice.
  • All book orders will be billed for delivery and VAT if applicable.
  • Please note that pre-order prices are subject to change. If you have pre-ordered an item we will honour the original price on your order if it is cheaper.

Journals

  • Journals prices are quoted in either British Pounds, Euro or US Dollars depending on the product type and are subject to change without notice.
  • Journals will not be billed for delivery but will be billed for VAT if applicable.
  • Journals are charged in advance of delivery

Payment Policy

  • We accept Mastercard, Visa, and American Express credit cards and Solo and Visa debit cards.
  • Your credit or debit card will be charged once the product or electronic access code that was ordered is available for dispatch.
  • If some items are not available in an order we will split the order. Items will be charged and dispatched immediately as they become available.

Delivery and Shipping Information

For Books

Goods will be dispatched when payment has been received. Delivery will then be made via DHL and will require a signature upon delivery. Delivery times stated on our website are estimated for guidance only and we are unable to state a specific day or time when delivery will be made.

Please note that we are unable to fulfill any UK orders that require delivery to a P.O. Box address.

If you are outside of the UK and require a delivery to a PO Box address please provide a telephone number to avoid your order being declined or delayed.

For Journals

The completion of the delivery process for journal issues can take up to 4 weeks. Although Elsevier endeavours to deliver the journals well within this 4 week window, the use of local postal services can often influence delivery times and this should be taken into account before making claims.

For e-Books

After placing your e-Book order, we will email the e-Book activation code to you immediately.

PLEASE NOTE: For eBook purchases no print invoice will be provided. The digital version will be sent to the email address provided by the customer on which we had confirmed the order.

Delays in Shipping

Delays in shipping can be due to titles that are not yet available at the time of ordering and have been backordered due to the reasons listed below. In this situation your credit card will not be charged until the title is available for dispatch.

  • Pre-orders/Not yet published - these titles have not been published and will be dispatched as soon as available. Please check our website for the due date.
  • “Only to Order” titles are usually imported in from the USA if they aren’t in stock. Therefore delivery could take up to 6-8 weeks.
  • “Print on Demand” titles may take 7-10 working days before becoming available for delivery.

Returns Policy

For Books

You may return print books within 30 days from the invoice date for a full refund. These items must be in saleable condition. You will be responsible for and will pay the cost of returning the items to us by the same method as it was delivered. The items will be returned at your risk.

For Journals

For all enquiries regarding cancelling a journal subscription please contact customer services.

For e-Books

Ebooks cannot be refunded.

 

KİTAPLAR İÇİN
Basılı kitapları fatura tarihinden sonraki 30 gün içinde iade ederek bedelinin tümünü geri alabilirsiniz. Bu ürünler satılabilir durumda olmalıdır. Ürünleri bize, size gönderilişindeki yöntemi izleyerek geri göndermekten ve bunun maliyetini karşılamaktan siz sorumlu olacaksınız. Ürünlerin geri gönderilmesi sırasındaki riskler size aittir.

DERGİLER İÇİN
Bir dergi aboneliğinin iptal edilmesine ilişkin tüm sorular için lütfen müşteri hizmetleriyle iletişim kurun.

E-KİTAPLAR İÇİN
E-kitaplar iade edilerek bedelleri geri alınamaz.

 

FÖR BÖCKER
Du kan returnera tryckta böcker inom 30 dagar från fakturadatum, för en full återbetalning. De returnerade artiklarna måste vara säljbara. Du kommer att ansvara för och betala kostnaden för att returnera artiklarna till oss genom att använda samma metod som vid leveransen. Artiklarna returneras på egen risk.

FÖR FACKTIDSSKRIFTER
Alla eventuella förfrågningar om att avsluta en prenumeration på en facktidskrift hänvisas till vår kundtjänst.

FÖR E-BÖCKER
E-böcker återbetalas ej.

 

PARA BOOKS
Pode devolver livros impressos no prazo de 30 dias a contar da data da fatura, com um reembolso do valor total. Esses artigos devem estar em perfeitas condições de venda. O comprador será o responsável e assumirá todas as despesas de devolução dos artigos pelo mesmo método em que os rececionou. Os artigos serão devolvidos a exclusivo risco do comprador.

PARA REVISTAS ESPECIALIZADAS
Para todos os pedidos de cancelamento de assinatura de revistas especializadas contacte o Serviço de Apoio a Clientes.

PARA E-BOOKS
Os e-books não estão sujeitos a reembolso.

 

W PRZYPADKU BOOKÓW
Drukowane książki można zwrócić w ciągu 30 dni od daty paragonu/faktury, aby uzyskać pełny zwrot kosztów. Artykuły te muszą być w stanie pozwalającym na ich ponowną sprzedaż. Klient ponosi odpowiedzialność za koszty przesyłki zwrotnej produktu tą samą metodą, jaką został on do niego dostarczony. Zwrot towaru odbywa się na ryzyko klienta.

W PRZYPADKU CZASOPISM
Wszelkie pytania dotyczące anulowania subskrypcji czasopism prosimy kierować do działu obsługi klienta.

W PRZYPADKU E-BOOKÓW
Nie przysługuje zwrot kosztów za e-booki.

 

VOOR BOOKS
Gedrukte boeken mogen binnen 30 dagen na de factuurdatum worden geretourneerd voor een volledige restitutie. Deze producten moeten in verkoopbare toestand verkeren. U bent verantwoordelijk en betaalt de kosten voor het retourneren van de producten aan ons op dezelfde manier als die waarop deze zijn geleverd. De producten worden geretourneerd op uw risico.

VOOR TIJDSCHRIFTEN
Neem voor alle vragen met betrekking tot het opzeggen van abonnementen alstublieft contact op met de klantenservice.

VOOR E-BOOKS
E-books kunnen niet worden geretourneerd.

 

PER GLI BOOK
Può restituire i libri stampati entro 30 giorni dalla data della fattura per ottenere un rimborso totale. Gli articoli devono essere in condizioni idonee per la vendita. Sarà responsabile e provvederà al pagamento dei costi per la restituzione degli articoli, che dovrà avvenire secondo le stesse modalità utilizzate per la consegna. Gli articoli verranno restituiti a rischio del mittente.

PER LE RIVISTE
Per tutte le domande relative all’annullamento dell’abbonamento a una rivista, contatti il servizio clienti.

PER GLI E-BOOK
Gli e-book non possono essere rimborsati.

 

KÖNYVEK ESETÉN
A nyomtatott könyveket a számla kiállításától számított 30 napon belül lehet visszaküldeni. Ebben az esetben a teljes vételárat visszatérítjük. A visszaküldött áruknak értékesítésre alkalmas állapotban kell lenniük. Az Ön feladata az áruk visszaküldése és a postaköltségek megtérítése. Az árukat a kiszállítással azonos módon kell visszaküldeni. Az áruk visszaküldése saját kockázatra történik.

ÚJSÁGOK ESETÉN
Ha le kívánja mondani újság-előfizetését, kérjük, forduljon az ügyfélszolgálathoz.

E-KÖNYVEK ESETÉN
E-könyvek esetén nincs vételár-visszatérítés.

 

POUR LES BOOKS
Vous pouvez renvoyer les livres imprimés dans un délai de 30 jours à compter de la date de facturation pour obtenir un remboursement complet. Ces articles doivent être en assez bonne condition pour pouvoir être vendus. Vous serez responsable du renvoi des articles selon la même méthode utilisée pour la livraison, et en assumerez le coût. Vous assumerez tout risque relatif à l’envoi de vos articles.

POUR LES REVUES
Pour toute demande concernant l’annulation d’un abonnement à une revue, veuillez contacter le service client.

POUR LES E-BOOKS
Les e-books ne sont pas remboursables.

 

ΓΙΑ ΒΙΒΛΙΑ
Μπορείτε να επιστρέψετε τα έντυπα βιβλία εντός 30 ημερών από την ημερομηνία του τιμολογίου, για πλήρη επιστροφή χρημάτων. Αυτά τα αντικείμενα πρέπει να είναι σε κατάσταση στην οποία μπορούν να πωληθούν. Θα είστε υπεύθυνοι για το κόστος και θα καταβάλετε το κόστος της επιστροφής των αντικειμένων σε μας, με την ίδια μέθοδο με την οποία σας παραδόθηκαν. Τα αντικείμενα θα επιστραφούν με δικό σας κίνδυνο.

ΓΙΑ ΕΦΗΜΕΡΙΔΕΣ
Για όλα τα αιτήματα που αφορούν στην ακύρωση μιας συνδρομής σε μια εφημερίδα, παρακαλούμε επικοινωνήστε με το τμήμα εξυπηρέτησης πελατών.

ΓΙΑ ΗΛΕΚΤΡΟΝΙΚΑ ΒΙΒΛΙΑ (E-BOOKS)
Τα ηλεκτρονικά βιβλία δεν επιστρέφονται.

 

FÜR BOOKS
Bücher können innerhalb von 30 Tagen nach Rechnungsdatum für eine vollständige Rückerstattung zurückgeschickt werden. Die Artikel müssen sich in verkaufsfähigem Zustand befinden. Sie tragen die Verantwortung sowie die Kosten für die Rücksendung der Artikel über die gleiche Versandmethode, wie die von uns genutzte. Die Rücksendung der Artikel erfolgt auf Ihr Risiko.

FÜR ZEITSCHRIFTEN
Wenden Sie sich bei allen Fragen zu Abbestellungen von Zeitschriftenabonnements bitte an den Kundendienst.

FÜR E-BOOKS
E-Books können nicht rückerstattet werden.

 

FOR BØGER
Du kan returnere trykte bøger inden for 30 dage fra fakturadatoen for en fuld refundering. Disse genstande skal være i salgbar stand. Du vil være ansvarlig for og skal betale udgifterne til returnering af genstandene til os vha. den samme metode, hvormed de blev leveret. Genstandene vil blive returneret på din risiko.

FOR TIDSSKRIFTER
For alle forespørgsler vedrørende annullering af et abonnement på tidsskrifter, bedes du kontakte kundeservice.

FOR E-BØGER
E-bøger kan ikke refunderes.

 

يمكنك إعادة الكتب المطبوعة في غضون 30 يومًا من تاريخ الفاتورة لاسترداد كامل المبلغ المدفوع. يجب أن تكون هذه الكتب في حالة قابلة للبيع. سوف تكون مسؤولًا عن وستدفع تكلفة إعادة الكتب لنا الطريقة نفسها التي تم تسليمها بها. سيتم إرجاع الكتب على مسؤوليتك.

بالنسبة للمجلات
بالنسبة لجميع الاستفسارات المتعلقة بإلغاء الاشتراك في مجلة يرجى الاتصال بخدمة العملاء.

بالنسبة للكتب الإلكترونية
لا يمكن إعادة ثمن الكتب الإلكترونية.

ELSEVIER LIMITED

Registered Office:
The Boulevard
Langford Lane
Kidlington
Oxford OX5 1GB
United Kingdom

Registered in England and Wales
Registration No. 1982084
VAT No. GB 494627212